Kith EU Return PolicyUpdated 14 hours ago
What is your return policy for online purchases?
We offer a 14-day window from the order-received date to let us know if you’d like to initiate a return. Once we are notified, we offer an additional 14-day window to send your item(s) back to us for a refund to your original payment method. Returns that exceed the 14-day window following your withdrawal notice will no longer be eligible for a refund. Exclusions apply.
The product must be returned in new condition, never worn, with its original label and packaging. If these conditions are not met, the refund will be refused. The return shipping cost, which may vary, will be deducted from the refund total.
Items marked as ‘Final Sale’ on product pages are non-refundable.
What items are final sale and non-refundable?
Items marked as "Final Sale" on product pages comply with the EU Consumer Rights Directive and are not eligible for a return or exchange. Certain types of products are excluded from the standard 14-day return policy under EU law. These are items that have been unsealed after delivery and cannot be returned for health or hygiene reasons. This includes, but is not limited to:
- Perishables
- Underwear
- Undershirts and 3-pack tees
- Socks
- Swimwear
- Skincare, fragrances, and other wellness products
We encourage customers to review product pages carefully before purchasing, as eligibility will be clearly marked.
How do I return an order placed on eu.Kith.com?
To initiate a return, fill out our returns eligibility form here. One of our return specialists will review your request and confirm eligibility via email.
How do I start an exchange?
Kith does not offer exchanges at this time. If you need a replacement, we recommend returning your original purchase and placing a new order with the refund once it is issued.
How are refunds processed?
Refunds are processed within 5 to 7 business days after your return is received and approved by our warehouse.
Can I combine multiple returns?
No, returns must be processed separately for each order. You can only use the return label provided for the specific items selected during your return request. Combining items from different orders or adding unexpected items after you've initiated a return may result in processing delays or loss of refund eligibility. Kith is not responsible for unexpected returned items that are lost due to incorrect return label usage or mismatched order numbers.
Can I return an online order at a Kith store?
Online orders cannot be returned at any Kith retail locations. All online returns must be submitted through the appropriate return portal.