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KITH-EU logo

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Frequently Asked Questions

Shipping and Tracking

When will my order ship?. Kith EU orders typically ship within 3-5 business days unless otherwise specified on the product page. In rare cases, delays can occur at the warehouse or carrier level that extend that timeframe. Made-To-Order/Pre-Order pro

Kith EU Return Policy

Start Your Return. What is your return policy for online purchases?. We offer a 14-day window from the order-received date to let us know if you’d like to initiate a return. Once we are notified, we offer an additional 14-day window to send your item

Order Processing

Why is my order still processing?. Kith EU orders typically ship within 3-5 business days unless otherwise specified on the product page. In rare cases, delays can occur at the warehouse or carrier level that extend that timeframe. Made-To-Order/Pre-

Made-to-Order and Pre-Order Processing

What is a Pre-Order product?. An item with Pre-Order in the title has not yet been produced, but is available for purchase during a limited ordering window. Shipping begins once the product becomes available, with specific timelines provided on each

Payments

What payment methods does Kith EU accept?. We offer a vast selection of payment methods (i.e. VISA, MC, AMEX, PayPal, etc.) based on country/region. Please visit the checkout screen to learn more about our payment method offerings. How can I get an i

Kith EU Gift Cards

Online Gift Cards. Where can I find my Kith EU online gift card?. Online gift cards will be sent to the email associated with your order. Make sure to check your spam and junk folders if you can't find it. If you need help searching for it in your in

Product Knowledge & Sizing

View the Kith footwear size chart. What regional sizing is Kith apparel offered in?. Most Kith products are listed in US sizing, unless noted otherwise in the Size & Fit tab on the product page. What regional sizing is footwear offered in?. All footw

Kith Online Drawings

What is a Drawing?. Drawings are a randomized entry system for select limited product releases, such as exclusive footwear, apparel, or collaborations. Customers can enter for a chance to purchase select items by submitting an entry and payment infor